Experience

Contract employee, Insight Global, Charlotte, NC July 28, 2016-March 17, 2017

Technical writer for Insight Global client Wells Fargo, Charlotte, NC

Worked with Wholesale Business Solutions Risk Management Business Leader to manage the documentation project and write policies, procedures and related team communications to satisfy compliance and internal regulations and needs. Primary tools: Microsoft Word, Microsoft Excel, Microsoft Visio, and Microsoft SharePoint. Contract was assignment to back-fill permanent position expected to be filled by March 2017.

Contract employee, Mitchell Martin, Inc., Charlotte, NC October 12, 2015 to July 1, 2016

Technical writer for Insight Global client TIAA-CREF, Charlotte, NC

Worked with subject matter experts to create or update standard operating procedures for new business insurance operations. Primary tools: Microsoft Word, Microsoft Excel , Microsoft Visio, SnagIt and Microsoft SharePoint. Contract terminated because associated project was canceled.

Contract employee, MomCorps, Charlotte, NC July 7, 2014-September 9, 2014

Technical writer for  MomCorps/Ascend Management client DELTA [v] Forensic Engineering, Charlotte, NC

In conjunction with subject matter experts, wrote project management, accounting and human resources procedure manuals as relate to primary software tools. Primary tools: Microsoft Word, Microsoft Excel , Microsoft Visio, Adobe Acrobat Pro 9 and Nuance Power PDF Advanced, TechSmith SnagIt 11 and 12, Basecamp online project management.

Contract employee, Essential Data Corporation (EDC), Raleigh, NC December 2012-December 2013

Technical writer for  EDC client Piedmont Natural Gas, Charlotte, NC

Updated operational and maintenance procedures for  Compression and Controls and Gas Control groups in conjunction with subject matter experts to satisfy internal audit requirements. Developed review process and tracking methods using Microsoft SharePoint 2010 functionality. Primary tools: Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft SharePoint 2010, Adobe Acrobat Pro 9, TechSmith SnagIt 11, Lotus Notes.

Independent consultant  (various responsibilities and clients as projects available), October 2009-present

Web designer, writer and administrator, Dragon’s Edge Services (my personal web site, www.dragonsedge.com,), Charlotte, NC

Re-built and maintain entire site using Drupal 6 and assorted Drupal modules, tweaked look and design of colors, menus, type and various other elements with built-in options, HTML or CSS as necessary; commissioned artwork, created custom graphics,  selected and customized open-source graphics in accordance with licensing terms; acquired permission for use of photos and links, and selected and wrote all copy. Primary tools: Drupal (CMS), MS Word, Excel, Visio, Snagit,  Scrivener for Windows, Photoshop.

Business analyst and technical writer, The Wizard’s Owl, Charlotte, NC

Helped developer of WinPage, a small software utility to assist with generic tasks related to paging, to identify specific programmatic functionality, then wrote the software manual. Both software and documentation are available at http://www.wizardsowl.com. Primary tools: MS Word, Excel, Visio, Snagit.

Documentation Specialist, TechStructures LLC, Charlotte, NC

Continued on 1099 basis initial contract responsibilities managing documentation, writing high-level design and user documentation related to video conference software and some project management functions. Primary tools: MS Word, Excel, Visio, PowerPoint, Snagit.

Contract employee, ComputerNet Resource Group LLC, High Point, NC, July -October 2009

Documentation Specialist assigned to ComputerNet client TechStructures LLC, a small software development firm. Managed documentation and wrote high-level design and user documentation related to video conference software for client The client was using the Agile development process. Duties included some project management functions. Primary tools: MS Word, Excel, Visio, PowerPoint, Snagit.

Independent consultant  (various responsibilities and clients as indicated below ), November 2007-July 2009

Technical Writer, Premier Inc., Charlotte, NC

Wrote quick-start guide for the new Infection Control Module of SafetySurveillor™, a healthcare information management software program used by hospitals across the US. Primary tools: MS Word, Excel, Visio, Snagit.

Inside the RCIA Experience (now “Irish echoes” at http://www.dragonsedge.com)

Designer and sole author of fledgling web log designed to provide information for those interested in learning about Catholicism and the Rite of Christian Initiation for Adults. Primary tools: MS Word, Excel, Visio, Snagit, b2evolution (CMS), HTML.

Web content writer, Aziz Law Firm, Charlotte, NC

Wrote new associate profile of Heather Ziemba (http://www.azizimmigrationlaw.com/hziemba.html) based on resume and phone interview. Primary tool: MS Word.

Documentation Specialist and Project Manager, C & C Infrastructure Solutions, Wake Forest, NC

Assisted start-up software development firm with initial research, contacts, team augmentation, and initial documents, including project charter, until founder’s illness forced project abandonment. Primary tools: MS Word, Excel, Visio.

Test validator, PreVisor Inc.’s subsidiary Brainbench, Chantilly, VA

Brainbench (http://www.brainbench.com) solicited my participation, based on my scores on the previous SEI-CMM certification test, to validate the test revision. The project required about eight hours total over an eight-week time period and involved test scope review and test item validation.

Contract employee (various roles for various clients as indicated below), Sapphire Technologies Inc., Charlotte, NC, March 6, 2006-Nov. 2, 2007

Business Analyst/Project Manager/Technical writer for Sapphire client 602 Communications, June 21, 2007-Nov. 2, 2007

Project manager for development of the St. Louis Moms web site for Fox’s KTVI news.  Prepared project plan, managed weekly status meetings with both client and developer, including agenda and action items, and acted as facilitator for information exchange and problem remediation between client and developer.  Prepared business requirements for project and administrator guide for site functionality.  Primary tools: MS Word, Excel, Visio, PowerPoint, GoogleDocs

Business Analyst/Technical Writer for Sapphire client Bank of America Supply Chain Management, April-May 2007

Technical writer assigned to edit or create various procedures documents related to supply chain tasks. Primary tools: MS Word, Excel, Visio and SharePoint.

Technical Writer for Sapphire client Bank of America Enterprise Learning, February-May 2007

Technical Writer assigned to edit and proof-read training documentation for the Associate's Learning Portal, particularly the Anti-Money Laundering and legal series. Developed some documents related to additional projects as assigned using MS Word, Excel, Visio and SharePoint. Primary tools: MS Word, Excel, Visio, and SharePoint.

Business Analyst/ Technical Writer/Project Coordinator for Sapphire client Bank of America Consumer Real Estate -  Home Equity, March 6, 2006-February 2007

Business Analyst/Technical Writer assigned to create or consolidate information for various software development project deliverables, including business requirements documents, high- and low-level design, testing plans and traceability matrix. Worked with various projects as needed.  Acted in project controller capacity for June 2007 release Home Equity projects, coordinating revision and dissemination of information related to status reports and change controls.  Volunteer for process improvement initiative to identify, centralize, and fill gaps in documentation needed by Home Equity staff, particularly technology delivery managers. Primary tools: MS Word, Excel, Visio, SharePoint,  project analytics tools.

Contract employee, Perot Systems Government Services, Fairfax, VA, Aug. 2003-July 2006

Senior Technical Writer/Documentation Specialist assigned to Perot client USDA Forest Service National Cyber Security Program.

Created, edited and managed various information security documents in consultation with subject matter experts and Enterprise Information Systems Security Program Manager. Deliverables included agency-wide information security policies, procedures, presentations and security articles for the agency’s intranet. Primary tools: MS Word, Excel, Visio, Snagit, HTML.

Contract employee (various roles for various clients as indicated below), Comsys Information Systems, Rockville, MD, Feb. 1999-July 11, 2003

Technical Writer for Comsys client ExxonMobil Global Shared Applications – Technical Services, Sept. 2001-July 11, 2003 

Managed documentation project for GSA units, wrote, or assisted subject matter experts with writing and modifying,  security and controls documentation, including disaster recovery plan, required to comply with company-wide security and controls standards. Worked with SAP Batch Services – AutoSys team to develop, in both hard copy and HTML formats, staff manual covering all aspects of team duties.  Primary tools: MS Word, Excel, PowerPoint, Visio, Snagit, HTML.

Technical writer for Comsys client WorldCom Contract Project Management, Aug. 2000-Aug. 2001

Wrote, in both HTML and hard-copy formats, process documentation, user manuals and other technical documents for various telecommunications projects. Also served with team designing documentation management system.  Primary tools: MS Word, Excel, PowerPoint, Visio, HyperSnap, CS-RCS, HTML.

Documentation specialist and field support analyst for Comsys client ExxonMobil, Mar.-July 2000 

Wrote documentation for legacy Exxon systems being moved to Fairfax, VA site, and responsible for some troubleshooting for those applications. Primary tools: MS Word, Excel, PowerPoint, Visio, Lotus Notes.

Documentation specialist, e-mail administrator and access support technician for Comsys client Fannie Mae, Feb. 1999-Feb. 2000

Wrote, in both HTML and hard-copy formats, Technology Installations and Access Management sections of departmental web site, and training and procedures documentation for Computer Services Center.  Assisted with Access Management and, during high-volume periods, Customer Service Desk functions.  Involved in software migration from cc:Mail to Netscape Messenger, associated administration and troubleshooting.  Primary tools: MS Word, Excel, PowerPoint, Visio, HTML, Lotus Notes.