Overview

Range of work experience

Among my work products are:

  • Manuals
  • Procedures
  • Policies
  • Diagrams
  • Reports

 

which were targeted toward:

  • End-users
  • Technicians
  • Executives

 

in various industries, including:

  • Information Technology
  • Energy
  • Finance
  • Software Development
  • Lobbying
  • Forensic engineering

 

Range of knowledge and skills

I am proficient with:

  • numerous versions of Microsoft Word, Excel, Visio, PowerPoint Access and SharePoint
  • Lotus Notes and Lotus office suite programs
  • HTML and web basic site design, both with and without using Dreamweaver
  • Adobe Acrobat and basic Adobe Photoshop
  • SnagIt and other screen capture programs

 

My experience includes:

  • as a matter of course, documentation project management.
  • In some cases at various points, it has also included  
    • IT project coordination
    • IT project management
    • business analysis

Methodologies employers used include:

  • Agile
  • SDLC
  • CMMI

 

Salient characteristics

  • As a technical writer, two of my strengths are my abilities to quickly write clear, complete documentation designed specifically for the intended audience and, because of my technical background, to be able to communicate with and extract information from IT professionals in a compressed time frame.
  • As a team member and employee, my strengths include the ability to see the entire picture and where each component fits, to communicate progress and, as necessary, issues to superiors and teammates, to work well both independently and as part of a team.
  • I am self-motivated, responsible, dependable and accountable.

 

Background

My work experience over time has progressed from journalism to technical writing. I began my career as a journalist, . where I learned interviewing, writing clearly, concisely and quickly on a deadline and use of publishing technologies.

That led to a master’s degree in journalism and graduate work in public policy, where I learned research methodology, statistics and data analysis using various statistical packages running on an IBM mainframe. During this period, I also worked part-time as a typesetter for a small printing company using a CompuGraphic typesetter. I taught college-level courses for two years. When I realized the public policy studies were signaling a career shift instead of augmentation,  I abandoned the doctoral degree with only comprehensive exams and dissertation outstanding.

My affinity for technology, including various word processing, spreadsheet and database programs, led into technology-intensive work for non-profit and not-for-profit organizations, where I progressed from low-level database management to technical support and email administration. Then I moved into technical writing, which utilized all the skills gained as a journalism, policy analyst and computer technician.

Between major contracts, I provide technical writing, editing or related services to small businesses and friends as the opportunity permits and expand my career options through independent study. Currently, I am learning Python programming. I developed and maintain my own web site,  www.dragonsedge.com, for which I now use Drupal 7 for content management, and for which I blog about technical writing and topics related to Python, Raspberry Pi and Linux/UNIX.